InTown Suites Extended Stay Huntsville AL - NASA

Bad

Passable

Bad

The staff was great it was the management the management is horrible he wouldn't honor a booking and told me I had to re-rent the room that I was already in but can't book a new room that was crazy and that was wrong it was a horrible experience and then they came in my room and asked me what did I do with the smoke alarm when the smoke alarm was down when I came into the room like these people are it's not the people it's not the status great it's the manager the manager is an a******

Nothing. Absolutely filthy! The carpet was disgusting! Roaches, smells terrible.

Black mold was under my kitchen sink bed bugs, roach infested, roaches was in my refrigerator as well and when I reported it to the owner he was rude and I had to call the police because the owner allowed the maintenance man to disrespect me and threaten to throw my belongings out all because I asked him what was disinfectant spray going to do for black mold he looked me in my face and asked was I dumb or slow so I told him that was fine but I am calling HPD just for them to side with them after I was only concerned about my health and the hazardous issues in my suite and I even requested a refund due to poor customer service and tragic filth of a stay when I was compromised to an upgraded room to a stench black mold smelling room and I also have documentation

The property was filthy horrible. The worst place I have ever stayed.

Staff was extremely helpful and room was clean with nice amenities.

Exceptional

Ok

The breakfast was okay. The moment we reached the 2nd floor, the hallway smelled weed so badly

I have stayed in 5 different economy hotels in the Huntsville area over the last year. This is the best economy hotel for the money when considering location, security, and cleanliness. I want to thank the General Manager specifically for his personal attention and assistance when I extended my stay here for another week. He made sure I got the best price AND that I stayed in my current room.

Not bad

Bad

everything, people nice people

Bad

Bad

Superb

Clean room nice staff great experience Nothing

Good